Q. Why should Berkshire residents and businesses choose Fiber Connect as their ISP (Internet Service Provider)?

A. Fiber Connect is installing infrastructure and connecting subscribers now. Fiber Connect's build-out schedule does not rely solely on securing financial support from outside its own resources. Fiber Connect has a team of experienced fiber optic technicians to deploy for installation, repairs and emergencies. Fiber Connect's customer service is highly rated by its subscribers.

Q. What Berkshire towns are working with Fiber Connect?

A. Multi-phase, rural roll-outs are happening in Monterey, Egremont, New Marlborough and downtown Great Barrington MA.

Q. On signing up, am I obligated to pay my installation fee?

A. You are not required to pay your installation fee when you sign up. Fiber Connect will first determine if and when they will be ready to bring their fiber from the nearest utility pole to your premise. Learn about Fiber Connect's Standard Installation Policy here.

Q. How will I be notified when Fiber Connect is ready to install fiber optic cable to my street/road and is that when I pay the installation fee?

A. You will be notified by email using the email provided on signing up. You may also be notified by phone using the phone number provided on signing up. Once Fiber Connect is committed to an active build-out of a geographic area, service contracts will be executed and the installation payments requested.

Q. Will my installation fee be refunded if Fiber Connect does not reach my property?

A. In the event Fiber Connect, for whatever reason, does not reach a property within 12 months of a subscriber's sign up, than any installation fees will be refunded in full upon request.

Q. What is the monthly cost to subscribe to Fiber Connect's service?

A. There are two types of plans - residential (2 different packages) and business (1 package). In addition, subscribers can add on digital phone service. Fiber Connect also offers customized plans. Click here for a detailed explanation of each plan, packages offered under a plan and costs.

Q. Does Fiber Connect offer promotions?

A. Promotions are generally offered during the pre-construction phase of an area build-out. To find out if a promotion is available to your area, Contact Us.

Q. How do I stay in touch with Fiber Connect?

A. By email: sales@bfcma.com. By phone: 413-429-4109. By following us on Facebook @Fiber Connect of the Berkshires. Fiber Connect may also periodically send email announcements to you pertaining to its activities. To sign up for our newsletter, see below.